REMOTE REPAIR

The Players in the Remote Repair industry

Lately it's crossed my mind to ask:  Who are the major players in the business of "remote repair" aka "repairing computers remotely?"  

Well, to start, that's a fairly broad question.  You could answer it in terms of local/regional remote repair service providers, large corporations providing remote repair service or large corporations manufacturing hardware and software enabling remote repair capabilities.

It'll be easiest to cover the last two out of the three since they involve large corporations that may be more familiar to you. So that is what I will start to do here.  

The best that I can tell, the major corporate computer services providers offering "remote repair" services include the following:

1. Support.com
2. SupportSpace.com
3. Geek Squad (Part of the Best Buy Inc.)
4. Progent

As for corporations manufacturing hardware and software enabling "remote repair," these appear to include the following:

1. Microsoft (Via Desktop OS including XP, Vista, 7)
2. Intel (VPro) 

I am certain to update this post as more information becomes available.  

Remote Repair vs. Consumer Concerns

After considerable success in the corporate market, providers of remote repair technology and services for computers are gradually beginning to gain traction in the consumer market-place.

Many consumers, however, still have a "hang-up" when it comes to the thought of paying a technician to access and repair their respective desktops remotely.  

They may ask: "If I use this service, will my privacy be maintained, will this repair compromise the security of my data, or will somebody see all those woman-meets-chimpanzee pics I downloaded from that site in Thailand?" 

These are good questions. 

Keep in mind that unlike corporations -- especially large corporations -- consumers are generally not in as strong a position when it comes to remedying wrongs potentially inflicted on them by rogue personnel within a remote repair computer business.    

As such, we at remoterepair.com believe that the growth of the use of remote repair computer technology services by consumers is effectively joined-at-the-hip with their concerns about privacy and security when using said services; the better consumer concerns about privacy and security are addressed by technology and service providers, the better the remote repair industry will achieve penetration in the consumer market-place.